SAP HR Support Packages

  Basic Professional Platinum Ultimate
  Basic Professional Ultimate Ultimate
E-Mail Support Yes Yes Yes  Yes   
Phone Support Yes Yes Yes  Yes   
Remote Support No Yes Yes  Yes   
Onsite Support No No Yes  Yes   
Free Maintenance No No Yes* Yes** 
Free Upgrades No No No  Yes***
* - Free Maintenance for 10 Man Hours
** - Free Maintenance for 15 Man Hours
*** - Free Upgrade of 15 Man Hours